We offer free delivery for every order in the GTA (Greater Toronto Area).  Please call customer service for shipping rates outside of the GTA. All items are shipped via an independent delivery company.  Please allow 1-2 weeks for delivery.



PRE-DELIVERY PREPARATIONS

-Please assist us in making sure the delivery of your product is successful.

-Payment in full is required a minimum of 48 hours prior to the confirmed delivery date.

-A Customer Service Representative will contact you 2-3 days before your scheduled pick-up or delivery date to confirm your address, the merchandise you purchased, and if the proposed date is still convenient for you. Orders that cannot be confirmed will be rescheduled.

-Prior to delivery, we will contact you and offer a 3 hour time window as to when the delivery team will arrive. In rural areas, an approximate time will be offered.

-Please have a responsible person at home at the time of delivery. For your protection, your purchase will only be delivered if your residence is attended.

-Please ensure your driveways, entrances and hallways are clear and free from ice, snow, bikes, toys, or other hazards and obstacles.

-Pre-measure your doorways, entrances, hallways and staircases to ensure your new product will fit. In rare situations where product may be a tight fit, you have the option of approving our attempt for delivery by releasing us from liability for damage to your property, or by making an alternate selection, such as leaving the products by the front door.  Please note that we will not be held responsible for any damages which may occur during the delivery.

-Due to health and safety regulations, our delivery personnel are required to wear safety footwear at all times. However, we will take precautions to protect your flooring.